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Frequently Asked Questions

Bills & Location

How can I pay my bill?

Do you take credit cards?

Can I pay my bill online?

Where are you located?

Customer Service

Who is eligible for the summer sewer ceiling?

What is summer sewer ceiling?

How is it calculated?

What is I & I?

I am buying or selling a home. What should I do?

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Bills & Location

Q: How can I pay my bill?

A: You may pay your bill by cash, check, money order, auto pay (from checking or savings) or debit card (you must come in to put in your PIN)

Q: Do you take credit cards?

A: Yes. We take MasterCard and Visa.  You can call your credit card payment in, or set up an automatic payment with our Customer Service Department.

Q: Can I pay my bill online?

A: Yes. Follow this link for Online Payment anytime day or night.

Q: Where are you located?

A: We are located at 3691 Cameron Street, Suite 201. See Map.

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Customer Service

Q: Who is eligible for the summer sewer ceiling?

A: Customers classified as single family and duplex residential.

Q: What is summer sewer ceiling?

A: It is recognition that single family and duplex residential customers normally have larger spaces where they can use water that does not enter the wastewater system in the summer months. Some of these areas include lawns, gardens and flower beds. The summer sewer ceiling is applied to your usage during the months of May to August.

Q: How is it calculated?

  1. Add up your usage from last October through May of the current year (listed on your statement).
  2. Divide by 8.
  3. Round up to the next even one thousand (example: 4300 would round to 5000)
  4. This is the maximum amount of sewer usage you will be billed from June thru September.

Q: What is I & I?

A: Inflow & Infiltration (I&I) results from water that finds its way into the wastewater system that is not produced by the water plant. The cost for treating this water is passed on to our customers.

Inflow comes from buildings whose storm drains, roof drains or parking lot drains lead directly to the wastewater system. To eliminate inflow, we remove and seal unauthorized connections.

Infiltration sources are hidden underground in wastewater collection mains and need to be located with a video camera. We inspect wastewater collection mains that we suspect are below the groundwater table and susceptible to water infiltration. Remediation is done through patching holes in manholes and lining or replacing old pipe.

Help keep costs down for all of us! Please do not direct runoff into the wastewater system.

Q: I am buying or selling a home. What should I do?

A: Contact our office 2 to 3 days prior to closing on your property. This will begin the property changeover process:

Inspection: Customer Service will schedule an appointment to inspect the meter, your water service, and obtain a meter reading.

Proof of Ownership: To change the account listing we will need proof of ownership. This is usually a Warranty Deed or Deed of Trust.

Fees: To transfer the account, record fees are charged. A fee of $26.25 each for water and wastewater will be due with your first bill. Additional deposits will depend on previous payment history or an Equifax credit check. The Equifax credit check is offered at no cost to the customer.

Rentals: If your tenant will be paying the water and wastewater bill, contact Customer Service to ensure that the proper paperwork is on file.

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